Sunday, May 4, 2008

Nothing In Particular

Well, as you've noticed it's been a busy couple of weeks since I last posted. Truth be told, I really should be doing something else right now, but...
Let's see... I've been doing quite a bit of riding, lately. Mostly to work & back, but that can be quite a ride in itself. Working in construction means I'm moving from one location to another all the time. Friday I was working right down the street from my house, Thursday I was a lot farther away. So I roll with it. That's why Kate has the saddlebags, so I can carry my tools from one place to another.
As I was preparing to leave work on Thursday, I started receiving a lot of static from co-workers because they thought I should have another guy who was going to the same job Friday carry my tools on his truck. I wanted to bring them home so I could take out some that I knew I wouldn't need at the new site. Apparently , they don't understand the ingenuity that bikers posses. I do take a few of the heavier tools out & put them in the opposite bag, to keep the weight balanced better. I know the bags are only rated for a certain weight and I'm rather sure I exceed that on a regular basis. I also understand product liability and the process by which those weight ratings are established, so I take the responsibility on myself. I don't heavily overload the bags, I just use sense. I mean, come on seven pounds?
I had a couple of things that I special ordered from San Diego Harley last weekend that I hadn't heard about, so I gave them a call yesterday. My parts were in. I just hadn't gotten a call. So, I went down to pick them up. I took the truck and the whole family went. As usual, there was a party going on. They have some kind of event every Saturday. So after I got my parts ( A new cover and a hardware rack) we looked around, did some shopping and had lunch. I don't know who the band was but they did a great cover of Johnny Cash's Hey Porter and some other great songs. I wonder if Junkyard would be willing to play one of these?
The new cover fits great. It's a Nelson Riggs. I picked it because it's UV rated and Lifetime Guaranteed. While those are fine selling points, I'm not impressed with the customer service I've received from their website. I sent a very professional looking business style email, complete with greeting, opening and closing, asking what size to get and explaining that it was for a 2007 FXSTCI with saddlebags and windshield. Their response was simply "
An XL would fit well".
Ok, I realize I'm a bit anal, but I would hope that anyone in sales would try a little harder to be polite and professional. I decided to look past it & order the cover anyway, figuring it was maybe a less than educated person on the computer, but when I got the cover, an XL just like they recommended, I practically needed a shoe horn to get it on the bike and no way were the straps going to reach to tie it on. I took it off, folded it up & shoved it back into the box. I called the Dealership & told them the problem. To their credit, there was no hassle, no problem. They told me to take it back & order the right size, now that I was sure what that was. A lot of dealerships would have made me send it back through the manufacturer. I highly commend San Diego Harley for their assistance in clearing this up.
As For the cover, the XXL fits great, and I'll let you know if it fails to stand up to the UV, or if they fail to honor their Lifetime Warranty.
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I can be such an Idiot sometimes. I bought tickets for my whole family to see Junkyard Several months ago. Now the show is next Saturday & we've just realized that my oldest son is working on crew for his high school musical and their final performance is the same night. I forgot to put the concert on his conflict sheet and now he's stuck. I can't let him walk away from his commitment, and I can't blame him for being disappointed in missing the show.
I asked his teacher if she could spare him for that one night, but she said no and now I'm wondering if I even should have asked. It's not her fault I spaced it. To top it off, my wife isn't sure she wants to go, so I may be eating two tickets.
Have I mentioned that I'm ADD? In my case that may stand for "A Damn Dumbass".
Take care, all. I'll Catch you on the road...

10 comments:

Anonymous said...

Hey, I would buy that ticket if I was closer!

Nikki

"Joker" said...

Customer service being the way it is today, you're lucky you got a response at all, never mind a detailed one. Good to see you back. I hope you find yourself a bit less busy so you can tell us about some rides soon.

FLHX_Dave said...

Your right about the customer service. It's hard to come by now. What's even worse is consumers put up with it. Glad your back bro. Scalp those tickets! With today's schedules and what is required to make everyone happy, it's near impossible not to have a conflict. Such is life eh?

Rick said...

ADD, funny! Sometimes the schedules are just nuts!

Ann said...

Being originally from the Boston area, I find that customer service is much better on the east coast. When we moved to Phoenix, I couldn't believe the lack of customer service...in every industry out here! It's really gone downhill.

-Connie said...

I second Ann's comment about customer service! It is so so so much better on the east coast!! It's pretty much the only thing I miss about Charleston (besides family of course). The worst part I think is I'm used to the bad service out here that when I go home I don't know what to do with all the politeness! haha!

I hope this week went more smooth for ya!!

Steve Johnson said...

Hey Camron, it doesn't look like I'll be able to make Bike Night at Hooters tomorrow. I got stuck with taking the mother-in-law shopping.

Ronman said...

I think I qualify for that "ADD"

Ronman

MotorMama said...

Hi there... fellow ADD'er here, lol

Really like your blog & look forward to reading more about your bike rides.
(owner of a Harley Sportster, myself)

Happy Trails! ;)

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